How Do I …?
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“I get it … there are new and better ways to provide unit
service. But how do I learn how to use these new tools?”
That’s a completely reasonable question.
The pace of change in unit service is challenging. As new
processes and technology come online, we’re working to
provide resources that will enable commissioners to implement
Revisions that include new concepts, including the Unit
Service Plan and Commissioner Tools, are well underway.
Shortly, you will find new versions of our basic training courses
available on our Commissioner Training Web page. That will
always be your best source for the most current commissioner
We began incorporating material about new processes
and technology into conferences offered during Commissioner
Week at Philmont Training Center earlier this year. If you are
able to attend Commissioner Week in 2015, you’ll find even
more information included in those conferences, as well as
the opportunity to talk directly to members of our National
Commissioner Task Force.
Unit Service Plan and Commissioner Tools
The Commissioners website now includes a link dedicated
to the Unit Service Plan and Commissioner Tools. Currently,
you’ll find a detailed presentation on the Unit Service Plan and
a wealth of information about Commissioner Tools. (Remember,
the Unit Service Plan is a key element of Commissioner
Tools. Implementing Commissioner Tools is the best path to
implementing the Unit Service Plan; preparing for the former
also prepares you for the latter.)
Check the site frequently. Information is being added
periodically, and the site will always be your best resource for
information about the Unit Service Plan and Commissioner Tools.
Other resources will become available as we move beyond
the current pilot implementations. Webinars will be available
to train council unit service teams. Also, an application that
will enable Commissioner Tools hands-on experience and
practice—MyDemo—will be available. Entries in MyDemo won’t
be captured in the production version of Commissioner Tools
that council unit service teams will use once they convert to the
Finally, you may have noticed that unit service is more visible
on Facebook, LinkedIn, Twitter, and other similar sites. Rick
Hillenbrand, a recent addition to our team, is working hard to
make sure the most current information is available through
social media channels.
Effective change requires effective communication; we’ll
continue to do our best to meet your needs in this critical area.