Computer Technician - Point of Sale (POS) Support
Position Overview
The Computer Technician provides technical support via telephone, email, web chat, and in-person of hardware and software technologies to the organization’s computer users, with an emphasis on retail Point of Sale (POS) support.
Job Summary:
Configures and installs software for IT users’ desktop software and hardware. Supports and maintains POS system computers (servers, desktops, cash registers, laptops and tablets). Supports and maintains POS related devices, like POS printers, scanners and credit card readers.
Responsible for the installation and rollout of new software packages, upgrades, and new desktop hardware. Maintains desktop software and hardware; supports mobile workforce. Provides Tier 3 support to users for software and hardware of end-users computing and desktop-based LAN systems. Creates and uses scripts and checklists as guides for troubleshooting. Participates in testing new desktop packages and implements prototypes.
Responsibilities
- Troubleshoots and restores technical services and equipment problems by identifying and diagnosing faults and symptoms using established processes and procedures.
- Resolves issues with POS systems and related hardware and software.
- Provides documentation through 2nd Tier for end-user desktop software and hardware support.
- Maintains incidents and work orders through a call-tracking system to enhance the quality of problem resolutions (including documenting initial responses, progress toward the resolution and final resolution).
- Provides proactive solutions, procedures, and documentation for problem prevention.
- Other job-related duties as assigned.
Education
High School Diploma or Equivalent
Qualifications
- High School diploma or equivalent
- 3 years’ experience in computer desktop software and hardware user support.
- CompTIAA+ certification
- Working knowledge of desktop hardware, software, and peripheral equipment; Windows Operating System 7 and 10 (OS) and Microsoft Office applications; client/server technologies; Active Directory features and management.
- POS technical support experience required.
- Working knowledge of ITIL service delivery standards and best practices, and remote connectivity.
- Strong customer service and troubleshooting skills.
- Excellent verbal and written communication skills
- Ability to work in a team environment.
- Ability to work on-site at offices in Charlotte, NC
Work Environment:
Office setting; scheduled hours are 8am – 4:30pm Monday through Friday, and one Saturday each month (will work remotely from home on scheduled Saturday each month).
Hourly Pay Rate: $21.63 to $24.00 depending on experience.
Licenses
CompTIAA+ certification
Benefits
In addition to offering a competitive annual salary; the BSA offers benefits to include major medical, prescription coverage, dental, vision, life-insurance, short and long-term disability, accidental death, and a defined benefit retirement plan. We also offer a generous PTO policy and 12 holiday observances.
