In 2012, the Journey to Excellence performance recognition system will undergo changes. The most impactful change will be the addition of Voice of the Scout (VOS) as an optional criterion. VOS is a continuous feedback system based on the experiences of our Scouts,
Jamie Shearer, leader of the Mission Impact Team, explains the BSA’s new approach to gathering feedback from members and parents on how we can improve the Scouting experience.
In 2012, Scouting will launch the Voice of the Scout program, the BSA’s first nationwide approach for connecting member experiencesto their expectations of Scouting. The program will allow Scouts parents, volunteers, and chartered organizations to contribute their insight, which can then be used by council volunteer leadership and rofessionals to guide program, management, and operational decisions at the BSA.