Counting JTE Contacts in Commissioner Tools
Click here to print a copy of this article.
Before we begin a discussion of contacts in
Commissioner Tools and how they relate to Journey to
Excellence (JTE), the following must be appreciated when
it comes to how many contacts were made in a given
period of time.
- JTE, Commissioner Tools, and back-of-the-envelope
counting of unit contacts or visits for JTE for any
given period of time are very likely to have three
different (but correct) values, all of which are a
function of data date issues. To reduce the number
of answers to two, the Commissioner Tools Focus
Group has submitted an enhancement to make
Commissioner Tools use the same data date cutoff
algorithm (it’s complicated) as is used by JTE.
At the time this article was written (August 28),
there was no estimated time of completion for this
enhancement, but we are aware of the importance
of getting it done soon so people can respond as
necessary in time for the end of this JTE cycle.
- Currently the various Commissioner Tools reports
that provide the number of contacts per month
are counting only the number of contacts made
by the assigned commissioner. This was a
miscommunication by the developers in that they
misunderstood the requirement to count all contacts
made by any commissioner. An enhancement
request is in to get this fixed too. When fixed,
several columns of data will be added so you can
see the contacts made not only by the assigned
commissioner but also by any commissioner and
- The monthly reports that Darlene Sprague sends
to region and area commissioners already merge
UVTS visits and Commissioner Tools contacts, and
this is the report that is the “gospel” when it comes
to meeting JTE goals.
Ultimately, the number of contacts made and counted
in both JTE and Commissioner Tools are the same.
Occasionally, the count for any given month may vary
between JTE and Commissioner Tools. From a district or
council JTE measuring perspective, the only time it may
matter when a contact is counted is at the close of the
JTE cycle. To be certain that all contacts made in a given
year are actually counted in that year, the best advice is to
make that entry during the same calendar year, i.e., don’t
delay logging any contact made in 2015 in Commissioner
Tools to 2016.
As to which Commissioner Tools reports provide what
type of counting of contacts, here is a synopsis:
- Commissioner Activity (2014 and 2015)* shows the
number of assigned contacts that have been made
monthly by commissioners registered at the district
or council level.
- Commissioner Contact Stats (2014 and 2015) displays the number of contacts made monthly
by each commissioner registered at the district or
council level. Contacts are broken into two buckets:
assigned and additional (contact made for a unit the
commissioner is not assigned to). The total number
of assigned unit contacts and the percentage of
assigned unit contacts are also displayed. Additional
contacts are not included in the subtotal numbers;
however, they are included in the yearly totals and may
be calculated manually once the report is exported.
- District Contact Stats (2014 and 2015) displays the
number of contacts made monthly for a unit at either
the district or the council level. Only units within the
selected district or council will appear.
*Note: This report currently displays only those
contacts made by the commissioner(s) assigned
to the unit. (This does not affect JTE counting.) An
enhancement is in development to include other types of